Automation

Enable Frictionless
CX at Scale

>50% Response
Rates

>65% Engagement
Rate

Conversations need to evolve from one-way to two-way. We are creating genuine customer journeys facilitated and scaled through the power of AI-driven conversational automation.

Humanising Automation

Design a real persona that connects with the right audience.

Personalised Personas

People want to speak with people that they connect with. Personalisation is the first step, but tailoring it to your audience is the next step. Having the right content simply isn’t good enough anymore. It’s about how the consumer has resonated with it contextually.

Embrace the Unpredictable

People are not perfect, and there’s beauty in that. Sending a message at 12:00 PM sharp for example is a robotic action. It’s important to embrace randomised thinking to shape a more common human response. A small change such as messaging at 12:28 PM can help bring you one step closer to this.